Terms & Conditions

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Terms & Conditions

1. General Terms & Conditions

By using the pages in this site, you agree to these terms and conditions. If you do not agree, you should not use this site. These terms and conditions may be changed or updated from time to time.

Unless otherwise indicated, all information contained in this website is copyright © Singapore Red Cross. All rights reserved. You must not copy, frame, modify, transmit or distribute the material at this site without the consent of the copyright owner.

You may save a local copy or print a copy of material at this site for your own personal non-commercial use, provided the copyright notice on the material is not removed. However, you may not make any charge for such use and any commercial use is expressly prohibited. This means, for example, that you must not post material from this site to a local intranet site, or distribute the material for your own commercial purpose, without the copyright owner's permission.

You are welcome to link to this site, provided that in doing so you do not use any trade marks featured without permission. Red Cross and Red Crescent emblems are protected symbols under international and Singapore law. Use of these emblems by unauthorised persons, including their reproduction on other websites without appropriate authorisation constitutes a criminal offence under the federal Geneva Conventions Act.

You must not link to this site from a site or in a manner which disparages the reputation of Singapore Red Cross , its related bodies corporate, suppliers or advertisers.

For permission to use text information or photographs from this web site in a manner other than that stated above, please contact the Corporate Communications Department of Singapore Red Cross.

If you have any questions about this web site, or if you find any errors, please notify us.

1.1 Restrictions and Limitations of Liability
Singapore Red Cross does not warrant the accuracy, adequacy, reliability or completeness of the information and materials in this website and expressly disclaims liability for errors or omissions in such information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.

Singapore Red Cross does not make any representation, warranty or endorsement of any of the products, services or information provided in this website. This disclaimer shall take effect to the fullest extent permitted by law.

This site may be linked to other sites that are not maintained by Singapore Red Cross. Singapore Red Cross is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by Singapore Red Cross of the sites. Singapore Red Cross makes no representations whatsoever about any other website which you may access through this one.

1.2 Disclaimer
The material in this site could include technical inaccuracies or typographical errors. Singapore Red Cross may make changes or improvements at any time.

This website may contain references to the International Federation of Red Cross and Red Crescent Societies (Federation), the International Committee of the Red Cross (ICRC), and other Red Cross or Red Crescent Society services, products, and programs that are not in your country. These references do not imply that Singapore Red Cross, the Federation, ICRC, or other Red Cross and Red Crescent Societies intend to announce or provide the programs, products, or services in your country. All questions about Federation, ICRC or Red Cross or Red Crescent activities in your country should be directed to the Red Cross or Red Crescent Society in your country.

Information on the Singapore Red Cross website, or those of any of its related, affiliated, or subsidiary units, is provided with the understanding that Singapore Red Cross is not rendering professional advice or recommendations. You should not rely on any information on these pages to replace consultations with qualified professionals to meet your individual needs.

1.3 Feedback and Complaints Handling Procedure
Singapore Red Cross welcomes feedback and attends to all complaints promptly. Please call or email us with your feedback.


2. SRC Merchandise Terms and Conditions

2.1 Ordering Merchandise from Online Portal
The Singapore Red Cross (SRC) reserves the right to decline an Order for merchandise from the store. Customers will be informed if an ordered product is not available for delivery.

The SRC reserves the right to amend the merchandise terms at any time. The version of the terms in force will be applicable to a concluded purchase order.

Orders are processed subject to availability and to quotas allocated to each product. When the customer receives the ordered merchandise, they must check to ensure it corresponds to their Order.

All product and service depictions are approximate and are provided for referencing purposes only. The inclusion of any products or services on the online portal does not imply or warrant that such products or services will be available.

2.1.1 Payment and Pricing
If you wish to purchase any product made available through our portal service, you may be asked to supply certain information relevant to the transaction including, without limitation, your credit card number, its expiration date and security code, the billing address, and any shipping information. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction. By submitting such credit card or payment information, You grant Singapore Red Cross the right to provide such information to third parties for purposes of facilitating the completion of any transactions initiated by you or on your behalf. 

All prices are fixed and as stated. In the event a product or service available on or through the Service is listed at an incorrect price or with incorrect information, Singapore Red Cross will have the right to refuse or cancel any orders placed for the product or service listed at the incorrect price, whether due to a typographical error, an error in information received from Singapore Red Cross' vendors, suppliers or otherwise.

2.1.2 Delivery
All Orders are open to Self Pick-Up option on Mondays and Fridays 11am to 4pm at Red Cross Campsite 62 Jalan Khairuddin S’pore 457524 excluding public holidays. Shipping and delivery will only be available for customers who purchase a minimum value of SGD100 on our portal at a flat rate of SGD5.

Delivery can only be made to the address provided by the customer. Delivery of ordered merchandise will be made by SRC Shop+ preferred courier. The timing for delivery of items is not fixed and subjected to the courier's own schedule discretion. Accountability for merchandise passes to the customer as soon as it is delivered by the courier. 

No deliveries can be made outside Singapore or to local government restricted access areas.

2.1.3 Inspection of Merchandise and Returns
The customer is responsible for inspecting the quantities and condition of the merchandise upon receipt. If the customer observes any major omissions or damage, they must submit a feedback to SRC Shop+ team within seven days following delivery. SRC reserves the right to reject or ignore any feedback/claims if deemed unreasonable.

All merchandise feedback must be sent to Shop@redcross.sg

2.1.4 Refunds for Merchandise
No refunds on confirmed orders should be made by default. Any refund case will be subjected to SRC’s approval based on a reason deemed valid by us. If by any chance a case of refund is granted, the mode of refund will be made known after prior communication through email has been sent to the following address: Shop@redcross.sg

No refund can be claimed in cases where SRC is forced to cancel an order as a result of force majeure. 

By ticking the box “I have read, understood and accept the terms and conditions”, the customer declares that he/she unconditionally accept the SRC terms, is at least 16 years old and has the legal capacity or parental consent to place an Order.